Effective Date: January 1, 2026
Last Updated: January 1, 2026
Company: New Era Marketing LLC, doing business as New Era Growth

New Era Marketing LLC, doing business as New Era Growth ("New Era Growth," "Company," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit neweragrowth.com and other websites or pages that link to this Privacy Policy; communicate with us; purchase, access, or use our services; or otherwise interact with us.

This Privacy Policy should be read together with our Terms of Service. It is a notice describing our practices and does not by itself create contractual rights beyond those provided by applicable law.

1. Scope and Our Role

1.1 Information We Collect for Our Own Business

When we collect information from or about our website visitors, prospects, clients, account users, vendors, applicants, or other people who interact directly with New Era Growth, we generally determine why and how that information is processed. Depending on the applicable law, we may be described as a business, controller, or similar responsible party for that information.

1.2 Information We Process for Clients

Our services may allow a client business to collect, store, organize, communicate with, and otherwise process information about its own leads, customers, employees, contractors, website visitors, appointment holders, callers, or other contacts ("Client Account Data"). For Client Account Data, the client generally determines the purposes and means of processing, and New Era Growth generally acts as the client's service provider or processor.

The applicable client's privacy policy governs the client's collection and use of Client Account Data. If you are an individual who interacted with one of our clients and want to exercise a privacy right regarding information held for that client, please contact that client directly. We may assist the client with an appropriate request as required by law or contract.

1.3 Exclusions

This Privacy Policy does not govern third-party websites, platforms, products, or services that maintain their own privacy policies, even when they are linked to or integrated with our services.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us and which services are used. We may collect the following categories:

2.1 Contact and Identity Information

• Name, business name, job title, and authorized-representative status;

• Email address, telephone number, mailing address, and service address;

• Social-media profile, website address, and other contact details; and

• Signatures, consent records, and identity-verification information.

2.2 Business, Account, and Onboarding Information

• Business descriptions, services, prices, service areas, hours, licenses, and operating details;

• Logos, photographs, videos, testimonials, brand materials, website content, and other materials provided to us;

• Account identifiers, user roles, permissions, settings, authentication information, and integration details;

• Domain, website, calendar, Google Business Profile, social-media, payment, and other account-access information that you authorize us to use; and

• Onboarding responses, project requirements, approvals, support requests, and account preferences.

2.3 Commercial, Subscription, and Payment Information

• Selected plan, purchases, invoices, renewal dates, transaction history, usage, wallet activity, discounts, credits, refunds, disputes, and account status;

• Billing name, billing address, tax information, and limited payment-method details such as card brand, expiration date, and last four digits; and

• Records needed to administer recurring billing, failed payments, cancellations, chargebacks, and collections.

Payment processors such as Stripe generally collect and process complete payment-card details on our behalf. New Era Growth generally does not receive or store complete payment-card numbers or card security codes.

2.4 Communications and Interaction Content

• Emails, SMS and MMS messages, chats, form submissions, support messages, and social-media communications;

• Call details, call recordings, voicemail, transcripts, appointment records, and conversation summaries, when enabled;

• AI-agent prompts, inputs, outputs, transcripts, and related configuration or quality-review information; and

• Marketing preferences, opt-in and opt-out records, delivery status, complaint records, and consent evidence.

If we record or transcribe a call, we will provide notice and obtain consent where required by applicable law. A Privacy Policy alone is not intended to serve as consent to call recording.

2.5 Client Account Data

Depending on the services a client uses, Client Account Data may include names, contact details, lead sources, customer lists, service history, notes, estimates, invoices, payment status, appointments, reviews, form submissions, website activity, communications, consent records, and other information the client or its contacts place in the account.

Clients must not provide highly sensitive or specially regulated information—such as Social Security numbers, complete payment-card data, protected health information, financial-account credentials, biometric data, or government identification numbers—unless New Era Growth has expressly approved the use case in writing and any required safeguards or addenda are in place.

2.6 Device, Internet, and Usage Information

• Internet Protocol address, browser type, operating system, device type, device identifiers, language, and approximate location derived from an IP address;

• Referring and exit pages, pages viewed, links clicked, session duration, form interactions, and navigation patterns;

• Login history, audit logs, error records, security events, and platform activity; and

• Cookie identifiers, advertising identifiers, and analytics information where the applicable technology is enabled.

2.7 Applicant, Vendor, and Professional Information

If you apply to work with us or provide professional services to us, we may collect employment history, qualifications, references, portfolio materials, tax or payment information, business records, and other information needed to evaluate or administer the relationship.

2.8 Inferences

We may derive limited inferences from other information, such as likely service interests, account needs, communication preferences, or the effectiveness of marketing and support interactions.

3. Sources of Information

We may collect personal information:

• Directly from you, such as when you submit a form, book a call, make a purchase, complete onboarding, communicate with us, or use our services;

• From a client that uploads or provides Client Account Data;

• Automatically through websites, applications, cookies, pixels, logs, and similar technologies;

• From integrations and service providers, including CRM, payment, telecommunications, email, calendar, analytics, advertising, hosting, AI, and authentication providers;

• From referrals, business partners, social-media platforms, public websites, Google Business Profiles, directories, and other public or commercially available business sources; and

• From information you authorize a third party to provide to us.

4. How We Use Personal Information

We may use personal information for the following purposes:

4.1 Provide and Operate Services

• Create and administer accounts, websites, CRM systems, forms, calendars, pipelines, automations, review systems, communication tools, integrations, and AI features;

• Complete onboarding, configure services, provide support, troubleshoot problems, and maintain service quality;

• Process purchases, recurring subscriptions, usage charges, wallet replenishments, refunds, and payment disputes; and

• Authenticate users, manage permissions, monitor system health, and prevent unauthorized access.

4.2 Communicate

• Respond to questions, requests, and support inquiries;

• Coordinate demos, appointments, onboarding, projects, approvals, and account activity;

• Send receipts, renewal information, billing notices, security alerts, product updates, and other transactional or service-related messages; and

• Send marketing communications where permitted by law and where any required consent has been obtained.

4.3 Improve, Analyze, and Develop

• Measure website, campaign, product, and service performance;

• Understand how users interact with our websites and services;

• Test, debug, improve, and develop features, workflows, templates, support processes, and user experiences; and

• Create aggregated or de-identified information that does not reasonably identify an individual.

4.4 Market and Advertise

• Personalize content, offers, and business communications;

• Measure advertising and campaign performance;

• Conduct business-to-business prospecting and outreach where permitted by law; and

• Support analytics, retargeting, or interest-based advertising where enabled and legally permitted.

4.5 Safety, Security, Legal, and Business Administration

• Detect, investigate, prevent, and respond to fraud, spam, abuse, security incidents, prohibited conduct, and legal or platform violations;

• Maintain consent, suppression, billing, accounting, tax, audit, and compliance records;

• Enforce our agreements and protect our rights, users, clients, providers, personnel, and the public;

• Comply with law, regulation, court orders, subpoenas, carrier requirements, and lawful government requests; and

• Evaluate or complete a financing, merger, acquisition, reorganization, sale, or other business transaction.

5. Client Account Data

We process Client Account Data to provide the services requested by the client, follow the client's lawful instructions, secure and support the account, prevent abuse, comply with legal obligations, and maintain the platform. We do not use a client's customer list to market New Era Growth services directly to those customers unless the client or the customer has independently authorized that use.

Each client is responsible for:

• Providing all privacy notices required for its own business;

• Establishing a valid legal basis and obtaining any consent required to collect, disclose, upload, or communicate with its contacts;

• Ensuring its instructions and use of the services comply with applicable privacy, communications, advertising, and consumer-protection laws;

• Honoring opt-outs, deletion requests, suppression requests, and other applicable rights; and

• Keeping Client Account Data accurate, relevant, and limited to what is reasonably necessary.

Where appropriate, we may enter into a data processing addendum or similar agreement with a client. If such an agreement conflicts with this Privacy Policy regarding Client Account Data, the signed agreement controls for that data.

6. Email, Phone, and SMS Communications

6.1 Service and Transactional Communications

We may use contact information to respond to an inquiry, coordinate an appointment, provide requested services, send receipts or account notices, administer a business relationship, address security or support issues, or send other non-marketing communications permitted by law.

6.2 Marketing Communications and Consent

Where required, we send marketing calls or text messages only after receiving the applicable consent. Consent to receive marketing SMS messages is not a condition of purchasing any property, goods, or services. Providing a phone number or email address without a separate opt-in does not by itself constitute consent to receive promotional automated calls or text messages where the law requires additional consent.

Message frequency may vary. Message and data rates may apply. To stop SMS messages from New Era Growth, reply STOP. For assistance, reply HELP or email [email protected]. You may also revoke consent through another reasonable method communicated to us. To unsubscribe from promotional email, use the unsubscribe link in the message or contact us.

Opting out of marketing does not prevent us from sending non-marketing messages that are necessary to administer an account, complete a transaction, respond to a request, provide service, or comply with law. If you receive a message from one of our clients, follow the opt-out instructions in that message or contact that client directly.

6.3 Mobile Information and SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For clarity, this restriction does not prevent us from using telecommunications providers, messaging platforms, carriers, and support providers to deliver messages, maintain consent and suppression records, prevent fraud or abuse, or operate the messaging service. Those providers may process mobile information only as reasonably necessary to provide their contracted services or as required by law.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy:

7.1 Service Providers and Processors

We use vendors and subcontractors that help provide CRM and automation software, website and cloud hosting, payment processing, phone and messaging services, email delivery, domains, analytics, advertising, appointment scheduling, integrations, security, customer support, accounting, professional services, and AI functionality. These may include providers such as HighLevel or LeadConnector, Stripe, telecommunications carriers, Google, Meta, and AI or cloud providers, depending on the services and settings used.

7.2 Clients and Client-Directed Recipients

We may disclose information to the relevant client, its authorized users, and destinations or integrations that the client directs us to use. Clients are responsible for managing user permissions and selecting appropriate integrations.

7.3 Professional Advisers

We may disclose information to attorneys, accountants, auditors, insurers, financial institutions, consultants, and other professional advisers where reasonably necessary to obtain their services or protect our interests.

7.4 Legal, Safety, and Compliance Disclosures

We may disclose information when we reasonably believe disclosure is necessary to comply with law or legal process; respond to lawful requests; enforce agreements; collect amounts due; investigate fraud, abuse, or security incidents; protect rights, property, safety, or systems; or satisfy platform, carrier, insurance, audit, or regulatory requirements.

7.5 Business Transactions

We may disclose or transfer information as part of an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.

7.6 With Permission

We may disclose information for another purpose that we explain at the time and for which we obtain any legally required permission.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. We do not sell or share mobile telephone information or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.

We may use analytics or advertising technologies that disclose limited device, cookie, and website-activity information to advertising or analytics providers. Some privacy laws may define certain disclosures for cross-context behavioral advertising as a "sale," "sharing," or "targeted advertising," even when no money is exchanged. Where an applicable law requires us to provide an opt-out, we will provide or honor the legally required method. You may also email [email protected] with the subject line "Privacy Request".

We do not knowingly sell or share for cross-context behavioral advertising the personal information of individuals under 18.

9. Cookies and Similar Technologies

Our websites and services may use cookies, pixels, tags, local storage, scripts, logs, and similar technologies. Depending on the page and configuration, these technologies may be:

• Essential: Required for core website, form, checkout, authentication, security, and account functionality;

• Functional: Used to remember settings, preferences, chat status, or other requested features;

• Analytics: Used to understand traffic, engagement, errors, and performance; or

• Advertising: Used to measure campaigns, limit repetition, build audiences, or support interest-based advertising where enabled.

You can control many cookies through your browser settings and any cookie-preference tool made available on the website. Blocking some technologies may cause parts of the website or services to function incorrectly. Some browsers provide a "Do Not Track" signal, but there is no universal industry response to that signal. Where applicable law requires recognition of a valid opt-out preference signal, such as Global Privacy Control, we will process the signal as required.

10. AI and Automated Processing

Some services may use automated workflows, machine-learning models, voice AI, chat AI, transcription, summarization, or generative AI. Information submitted to an AI-enabled feature may be processed by New Era Growth and the applicable AI, cloud, telecommunications, or platform providers to generate responses, perform requested tasks, prevent abuse, maintain safety, troubleshoot, and provide the service.

AI systems may produce inaccurate or incomplete outputs and require human oversight. Our AI features are not designed to make decisions that produce legal or similarly significant effects about individuals. Clients must not use our AI services for such decision-making unless expressly approved in writing and accompanied by all legally required safeguards and notices.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain the business relationship, complete transactions, resolve disputes, enforce agreements, protect systems, and satisfy legal, tax, accounting, audit, carrier, insurance, and compliance obligations.

Retention periods vary based on the type and sensitivity of information, the service used, the duration of the relationship, contractual commitments, legal limitation periods, provider capabilities, and whether the information is needed for security or dispute prevention. We may retain consent, opt-out, suppression, transaction, and compliance records after other account information is deleted when necessary to honor choices or establish legal compliance.

After a client's subscription ends, we may make eligible Client Account Data available for export for up to 30 days, as described in our Terms of Service. We may then delete or de-identify it from active systems. Residual copies may remain for a limited period in backups, archives, security logs, or provider systems and may be retained longer when required by law, needed to establish or defend legal claims, or technically impracticable to isolate. We do not guarantee restoration after an account ends.

We may retain aggregated or de-identified information for lawful business purposes where it cannot reasonably be used to identify an individual.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information in light of the nature of the information and the services provided. Measures may include access controls, authentication, vendor review, account permissions, monitoring, backups, secure transmission where supported, and incident-response procedures.

No method of internet transmission, electronic storage, or security control is completely secure. We cannot guarantee absolute security or that unauthorized parties will never defeat safeguards. Users and clients are responsible for protecting credentials, limiting account permissions, maintaining secure devices, reviewing authorized users, and promptly notifying us of suspected unauthorized access.

13. Your Privacy Choices and Rights

Depending on your location, relationship with us, and applicable exceptions, you may have rights to:

• Confirm whether we process your personal information;

• Access or obtain a copy of personal information;

• Correct inaccurate personal information;

• Delete personal information;

• Receive certain information in a portable format;

• Restrict or object to certain processing;

• Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling;

• Withdraw consent for future processing where consent is the applicable basis; and

• Appeal a denial of a privacy request where applicable.

To submit a request concerning information New Era Growth controls, email [email protected] with the subject line "Privacy Request" and describe the request. We may need to verify your identity and authority before completing it. We will use information submitted for verification only to process the request and maintain an appropriate compliance record.

You may use an authorized agent where permitted by law. We may request proof that the agent is authorized and may ask you to verify your identity directly. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Rights are not absolute. We may deny or limit a request where permitted by law, such as when we cannot verify identity, the information is subject to an exemption, fulfillment would adversely affect another person's rights, or retention is required for security, fraud prevention, legal compliance, transactions, or legal claims.

13.1 Requests Involving a Client's Account

If your information was collected by one of our clients—for example, after you submitted that client's website form, booked with the client, called the client, or received a message from the client—please direct your request to that client. Include the client's name and your relevant contact information. If you contact us, we may refer the request to the client and assist it as appropriate, but we generally cannot independently fulfill a request concerning Client Account Data without the client's instructions.

14. State-Specific Privacy Disclosures

Residents of certain U.S. states may receive additional rights under applicable comprehensive privacy laws. The categories of personal information we may collect, the sources, business purposes, and categories of recipients are described in Sections 2 through 8 above. We do not use or disclose sensitive personal information for purposes that require a right to limit under applicable law unless we provide the required notice and choice.

New Era Growth may not be subject to every state privacy law because many laws contain revenue, volume, nonprofit, business-to-business, employment, or other applicability thresholds and exemptions. Where a law applies, we will provide and honor the rights required by that law.

15. International Processing

New Era Growth is based in the United States. We and our providers may process and store information in the United States and other countries where we or they operate. Those countries may have privacy laws different from those in your location. Where required, we use an appropriate legal mechanism for an international transfer.

16. Children's Privacy

Our websites and services are intended for business users and are not directed to individuals under 18. We do not knowingly collect personal information directly from children for our own purposes. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can investigate and take appropriate action.

17. Third-Party Websites and Services

Our websites and services may link to or integrate with third-party websites, applications, payment pages, social networks, calendars, maps, review platforms, and other services. Those third parties control their own privacy and security practices. We encourage you to review their policies before providing information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, providers, business practices, or legal obligations. The "Last Updated" date shows when the policy was most recently revised. We will post the revised policy on this page and provide additional notice when required by applicable law. Unless otherwise stated, the revised policy applies when posted.

19. Contact Us

If you have questions, concerns, or privacy requests, contact:

New Era Marketing LLC, doing business as New Era Growth
Email: [email protected]
Website: https://neweragrowth.com